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Student Loan Collection Representative

Company Name:
Staff Management
Skills for Chicagolands Future is non-profit organization that connects unemployed and underemployed job seekers with employer partners that are committed to hiring our candidates. This is free service to unemployed and underemployed job seekers in the Chicagoland area.
Our partner is looking for motivated individuals to join their growing education loan collection team as a Student Loan Collections Representative (SLCR).
Ideal candidates are professional, numbers/goal driven, self-motivated, and first-rate communicators with outstanding customer service skills. You also have to work well on a team, be able to multitask, and most importantly be dependable!
The SLCR will be contacting with borrowers to resolve obligations using various available programs. This opportunity offers a great base pay with an uncapped bonus potential!
As an SLCR you will be skilled at
Locating borrowers to negotiate a resolution for past due education loan debt(s)
Solving complex problems and providing solutions to borrowers
Providing excellent customer service
Being a team player
Maintaining and updating applicable documentation
Adhering to applicable industry laws
Experience & Education
Must meet eligibility requirements to be considered through Skills for Chicagoland's Future.
Previous experience with collections, sales, or customer service is a must!
Experience in a call center environment is highly preferred.
College financial aid advising experience is highly preferred.
Associates degree + 1 year of experience OR Candidate may substitute 2 years of relevant experience.
Schedule
Monday-Friday
Three (3) shifts, 8am-5pm
Two (2) shifts, 12pm-9pm (Never on Friday)
Two (2) Saturdays per month, 9am-1pm
If you work on a Saturday then Fridays are a 1/2 day
The Hiring Company is an Equal Employment Opportunity/Affirmative Action Employer
Our partners name will be disclosed in the initial interview.

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