Senior Customer Development Manager Job

Company Name:
Johnson & Johnson Sales & Logis. Co (614
Buffalo Grove, IL, US
Senior Customer Development Manager-0218140609
Johnson & Johnson Sales and Logistics Company, a member of Johnson & Johnson's Family of Companies is currently recruiting for a Senior Customer Development Manager located in Buffalo Grove, Illinois.
The incumbent is responsible for achieving shipment and consumption goals by managing an assigned network of business within a specific geographic region or assigned account. The incumbent is responsible for managing a top volume customer and/or managing a team of external and/or internal Sales personnel within the assigned geographic region or account(s). The incumbent coordinates team efforts to fulfill the needs of the customer and company. While managing the team, the incumbent is also responsible for leading/influencing strategy. The incumbent develops and leads the execution of business plans to achieve sales goals for the assigned account(s) that include 4P fundamentals (product, placement, promotion, and pricing) and new item execution and strategic initiatives, such as platforms. The incumbent serves as the key Sales point of contact for information and action, serving as the ?voice of customer? within the company, as well. The incumbent drives team goals while managing the budget for optimal ROI. The incumbent is potentially accountable for hiring, training, and coaching a Sales team and to deliver results in alignment with the OGSM. The incumbent participates in special projects as assigned by the supervisor. Key responsibilities include, but are not limited to:
Talent development: Hires, trains, and develops direct reports in compliance with protocols; Maintains regular and frequent contact with team members and/or third-party brokers to enhance implementation of business plans and initiatives; Creates, maintains, and leverages relationships with senior-level decision makers, internally and externally; Leads the development and implementation of targeted business plans, including the 4P?s at the customer; Understands, penetrates, and leverages resources, such as sales agencies. Evaluates and negotiates agreements against objectives. Serves as the primary source of information for internal partners (i.e., Brand, Sales Strategy, Sales Management) regarding customer conditions, competitive trends, and marketplace dynamics; Coaches, develops, and evaluates direct and/or indirect reports. Teaches direct and/or indirect reports how to leverage data and insights to support business initiatives and identify opportunities; Provides coaching and information as necessary to support business planning. Facilitates communication between staff, assigned external, and home office/internal groups as necessary; Monitors and reports on external and internal achievement of plans; Performs regular in-market visits to audit and ensure team member and account compliance for objectives; Monitors and ensures account compliance to plan; Analyzes the geography and account mix to determine fund allocation. Manages the trade fund budget by ensuring adherence to fund allocations; Gains alignment of resources across a complex matrix environment to achieve goals; Influences the actions of others where there is not often direct authority. Facilitates category analysis to monitor market and brand performance; Collaborates cross-functionally with internal partners, such as Finance, Logistics, and Operations to drive efficiencies; Complies with company policies and procedures at all times; Maintains and complies with SAFE Fleet & Safety objectives and policies; Is aware of all the relevant business processes and requirements related to pricing, trade promotions, and inventory management; Where applicable, completes all required training relative to Military Resale, including Military Sales Overview and GC101; Ensures that Military Resale customers are managed in line with the identified Tracking Customer.
A minimum of a Bachelor?s Degree in Business, Marketing, or related field is required. A minimum of 8 years of experience in consumer product sales is required. Sales strategy or Brand Marketing experience is preferred. Shopper Insights experience or analytics experience is preferred. People management experience is preferred.
Must have the ability to prioritize and to successfully manage multiple projects/initiatives; ability to work in a matrix environment;ability to interpret and communicate complex business data; ability to manage conflict and negotiate successfully; strong interpersonal skills and ability to build relationships; superior teamwork and collaboration skills. Must have strong computer skills; including MS Office Suite applications, sales database, and web applications, and strong written and oral communication skills. This position may require up to 25% or more travel time and will be based in Buffalo Grove, Illinois.
Primary Location:
North America-United States-Illinois-Buffalo Grove
Johnson & Johnson Sales & Logis. Co (6148)
Eligible Yes - Within Country
Job Function:
Selling Consumer
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Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
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